At KalaVihar, we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
When you use our website, we may collect the following information:
- Personal Details: Name, email address, phone number, shipping/billing address.
- Payment Information: Processed securely through third-party payment gateways (we do not store card/bank details).
- Usage Data: IP address, browser type, pages visited, time spent on site.
- Seller Details (if you are an artisan): Business name, product details, banking information for payments.
2. How We Use Your Information
We use the collected information to:
- Process and deliver your orders.
- Communicate with you about orders, products, or offers.
- Provide artisan payments securely.
- Improve our website, services, and customer experience.
- Comply with legal and tax obligations.
3. Sharing of Information
We do not sell or rent your personal data. We may share your data only with:
- Trusted third-party service providers (payment gateway, shipping partners).
- Government authorities if required by law.
4. Data Security
- All transactions are encrypted through SSL (Secure Socket Layer).
- Payment details are handled only by authorized payment providers.
- We take strict steps to ensure your personal information is protected.
5. CookiesOur website uses cookies to:
- Improve user experience.
- Remember your login details.
- Track site performance.
👉 You can disable cookies from your browser settings, but some features may not work properly.
6. Your Rights
As a user, you have the right to:
- Access and update your personal information.
- Request deletion of your account.
- Opt-out of promotional emails and SMS.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
8. Changes to Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. Contact Us
If you have any questions regarding this Privacy Policy, you can contact us:
📧 Email: support@kalavihar.com
📞 Phone: +91-9934887207