1. Return Policy
- We accept returns only if:
- The product is damaged or defective.
- The wrong product has been delivered.
- Return requests must be raised within 7 days of receiving the order.
- The product must be unused and returned in its original packaging.
2. Refund Policy
- Refunds will be processed once the returned product is received and approved.
- Refunds will be made to the original payment method used during purchase.
- Refund timeline: 7–10 working days (depending on bank/UPI policies).
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or personalized products
- Perishable items (e.g., food, flowers)
- Discounted or clearance sale products
4. Exchange Policy
- If the product is defective or wrong, we will provide a free replacement.
- If replacement stock is unavailable, a refund will be initiated.
5. Return Process
- Contact our support team:
- 📧 Email: support@kalavihar.com
- ☎ Phone: +91-9934887207
- Share your order details and product photos.
- Once approved, we will arrange for pickup or provide a return address.
6. Shipping Costs
- If the error is ours (defective/wrong product), we cover the shipping cost.
- If the error is on the customer’s side (wrong size/color ordered), customer bears the return shipping cost.
7. Contact Us
For any queries or complaints, please contact us:
📧 Email: support@kalavihar.com
☎ Phone: +91-9934887207